Epicor ERP is only as effective as the people using it. At Epicforce Tech, we’ve observed a critical truth across dozens of ERP environments: well-structured Epicor training is not just a support function—it’s a measurable driver of operational efficiency. But how do you know if your training is actually producing results?
In this article, we explore five metrics that go beyond attendance rates or training hours. These are the performance indicators that accurately predict whether your Epicor training is generating real ROI for your business.
1. Task Execution Accuracy Rate
The first and most telling metric is how accurately users complete core ERP tasks after training. These tasks could include:
- Posting journal entries
- Running MRP processes
- Generating shipping documents
- Reconciling inventory counts
Why it matters:
Mistakes in Epicor can lead to downstream disruptions—duplicate orders, inaccurate financials, delayed shipments. Measuring error rates pre- and post-training provides a direct signal of how training improves data integrity and process adherence.
How to track it:
- Review system logs for exceptions and reversals.
- Analyze the number of support tickets related to transactional errors.
- Conduct spot audits on critical processes monthly.
2. Epicor Utilization Rate by Module
Are your users actually using the ERP modules available to them?
Utilization rate measures the percentage of key features or screens accessed in Epicor relative to their assigned roles. This can uncover:
- Underused functionality (e.g., dashboards, reporting tools)
- Over-reliance on workarounds (manual exports or spreadsheets)
- Gaps in understanding system capabilities
Why it matters:
Low utilization often translates into lost efficiency and missed insights. High utilization, especially of advanced features, strongly correlates with faster operations and better decision-making.
How to track it:
- Use Epicor’s built-in user activity tracking.
- Cross-reference feature usage logs against job descriptions.
- Integrate with Power BI or analytics dashboards for trend analysis.
3. Time-to-Proficiency Curve
How long does it take for a new user to become fully productive in Epicor?
This metric measures the average time between initial training and when users reach defined performance benchmarks. Examples include:
- Completing tasks without supervision
- Generating accurate reports
- Meeting KPIs within the ERP system
Why it matters:
Faster ramp-up times mean less downtime and faster return on training investment. It’s also a signal of training quality and knowledge retention.
How to track it:
- Establish baseline proficiency KPIs by role.
- Use time-tracking software or manager evaluations post-training.
- Reassess at 30, 60, and 90-day intervals.
4. Support Ticket Volume (Training-Related)
A reduction in support tickets after training is a highly valuable indicator of success.
Why it matters:
Training that empowers users to resolve issues independently reduces internal IT strain and ensures business continuity. It also frees up your Epicor admin or partner resources to focus on higher-impact initiatives.
How to track it:
- Tag helpdesk tickets by category (training, technical, bug, etc.)
- Compare training-related tickets before and after course delivery.
- Track tickets by team or location to identify retraining needs.
Pro tip from Epicforce Tech:
Use support ticket trends to continuously evolve your training content and delivery strategy.
5. Process Cycle Time Reduction
Process improvement is the ultimate goal of ERP—and training can directly impact the speed at which workflows are completed.
Examples of where Epicor training can shorten cycle times:
- Sales order to shipment
- Purchase order to payment
- Inventory adjustments to reconciliation
- Month-end closing
Why it matters:
Cycle time improvements don’t just affect operations—they impact customer satisfaction, vendor relations, and working capital. Training that helps users leverage shortcuts, automation, and reporting functions drives measurable business benefits.
How to track it:
- Define baseline metrics per process using ERP timestamps.
- Track improvements over weeks/months after training sessions.
- Correlate with business performance metrics like order fulfillment or DSO (days sales outstanding).
Final Thoughts: Metrics That Move the Needle
At Epicforce Tech, we believe that ERP training is not an event—it’s a strategic investment. Measuring the wrong metrics (like attendance or satisfaction scores) leads to false confidence. Measuring the right metrics, on the other hand, empowers decision-makers to tie learning initiatives directly to performance outcomes.
Whether you’re implementing Epicor for the first time or looking to reinvigorate adoption, these five metrics should be at the center of your strategy. They reveal not only what users are learning—but how that learning translates into business growth and operational agility.
About Epicforce Tech
As a Certified Epicor Service partner, Epicforce Tech provides hands-on training, workflow optimization, and post-go-live support tailored to your business. Our approach focuses on measurable results so your teams are not just trained, but truly empowered.
Ready to align Epicor training with business ROI?
Contact Epicforce Tech today for a training effectiveness audit customized to your industry and team roles.
Read More:
Custom BPM Training That Sticks: How Epicforce Tech Empowers Your Team to Use Epicor BPMs Effectively
Avoiding Data Entry Errors with Help from Epicforce Tech’s Kinetic Training Experts
From Training to Transformation: How Epicforce Tech Supports Every Step of Your Epicor ERP Journey
The Secret to a Successful Epicor® Implementation? Employee Training – Here’s How Epicforce Tech Helps
Why One-Size-Fits-All Training Doesn’t Work & How Epicforce Tech Builds Custom Learning Paths
