Diagnosing and Resolving Gaps That Block Your ERP’s True Potential
Epicor® is a powerful ERP platform—but even the most capable systems can fall short when implemented without the right guidance. Many organizations invest time and resources into getting Epicor up and running, only to find that something still isn’t right.
- Reports don’t reflect real business metrics
- Dashboards go unused
- Manual workarounds persist
- Workflows don’t match actual operations
- End-user adoption is low
At Epicforce Tech, we specialize in helping companies fix what the initial Epicor implementation missed—from configuration gaps to overlooked business needs. We bring clarity, expertise, and process alignment to help you get the most from your investment.
This blog explores:
- Why ERP implementations often fall short
- Common issues we find in post-implementation reviews
- How Epicforce Tech identifies and fixes those gaps
- Real outcomes for clients who’ve been in your shoes
- How to move forward with confidence
Why Even “Successful” ERP Go-Lives Can Miss the Mark
On the surface, your ERP may be live and functioning. But “live” doesn’t always mean “optimized.” Common post-implementation issues include:
- Unused modules or features
- Inaccurate data or reporting
- Lack of training for key users
- Customizations that don’t scale
- Misalignment between ERP and business processes
Often, the original implementation focused on getting the system operational, not on building long-term efficiency, visibility, or flexibility.
That’s where Epicforce Tech steps in—to bridge the gap between what you have and what you need.
What the First Implementation Often Misses (And Why It Matters)
1. Insufficient Business Process Mapping
Without a deep understanding of your internal processes, the system may have been configured around assumptions—not actual workflows.
Result: Users build workarounds, skip steps, or don’t trust the system.
2. Inadequate Reporting and Dashboards
Epicor can generate powerful reports—but only if correctly configured. Many implementations rely on default or outdated templates.
Result: Leaders don’t get the insights they need, and reporting is done offline in Excel.
3. Missed Training Opportunities
Users who aren’t trained based on their specific roles tend to underutilize the system.
Result: Frustration, inconsistent usage, and low ROI.
4. Over-Customization or Under-Customization
Some implementations introduce unnecessary complexity, while others ignore key customization needs.
Result: A system that’s either too rigid or too fragile to support your growth.
5. Lack of Post-Go-Live Optimization Plan
Most ERP projects stop at go-live. But real value is unlocked after the system is in use, when optimization becomes possible.
Result: The system stagnates—and so does your return on investment.
How Epicforce Tech Fixes the Gaps That Hold You Back
We approach post-implementation engagements with a single goal: make Epicor work for your business—not the other way around.
Here’s how we do it:
Step 1: Conduct a Deep ERP Health Check
We begin with a comprehensive review of:
- Business process alignment
- Epicor configuration and customizations
- Reporting and dashboards
- Module usage and adoption
- Integration points and performance
- Data accuracy and workflows
We document not just technical gaps, but operational ones.
Step 2: Prioritize Fixes Based on Business Impact
Not every issue needs immediate attention. We help you:
- Identify quick wins (high impact, low effort)
- Flag critical blockers to operational performance
- Build a phased roadmap for system improvements
With Epicforce Tech, you get a practical, business-focused plan—not just a list of bugs.
Step 3: Reconfigure and Optimize Your Epicor Environment
Our certified Epicor consultants:
- Re-map workflows and user access
- Refine dashboards, BAQs, and reports
- Simplify over-engineered customizations
- Enable unused features that could add value
- Rebuild processes around real-world usage
All changes are tested, documented, and aligned with your operational goals.
Step 4: Deliver Targeted Role-Based Training
We tailor training sessions to:
- Specific departments and functions
- Common pain points and mistakes
- Hands-on, real-scenario walkthroughs
- New hires or cross-functional teams
We also provide training materials your team can use for onboarding and reference.
Step 5: Provide Ongoing Support and Iteration
We don’t just fix and leave—we stay to:
- Monitor adoption and performance
- Adjust based on new feedback
- Help you prepare for upgrades or new modules
- Support future enhancements and integrations
Your ERP system should grow with your business. We help ensure it does.
Real-World Results from Clients We’ve Helped
| Challenge | Outcome with Epicforce Tech |
|---|---|
| Manual order processing post-implementation | 80% automation after workflow reconfiguration |
| Financial reports inconsistent or missing data | Clean, real-time dashboards built for each department |
| User resistance in warehouse operations | 100% user buy-in after retraining and simplification |
| Misaligned costing and inventory modules | Resolved with proper configuration and data cleansing |
These results didn’t require a brand-new implementation—just the right team to fix what was missed.
Why Choose Epicforce Tech for Post-Implementation Fixes?
We don’t just work with Epicor—we understand how it should serve your unique business model, goals, and teams.
Our clients choose us because we:
- Focus on long-term value, not short-term fixes
- Bring real-world ERP experience across industries
- Balance technical expertise with process improvement
- Prioritize user adoption and business alignment
- Provide clarity, documentation, and ongoing support
Epicforce Tech is the partner that ensures your ERP investment delivers what was promised—plus more.
How to Know If Your Epicor Implementation Needs Attention
Ask yourself:
- Are users relying on Excel instead of the system?
- Are reports missing, delayed, or inaccurate?
- Is your team still manually managing processes that should be automated?
- Are key features or modules unused?
- Do you feel your ERP should be delivering more?
If you answered “yes” to any of the above, your implementation likely has fixable gaps.
Take the Next Step Toward ERP Optimization
Fixing an incomplete or inefficient Epicor implementation doesn’t mean starting over. It means identifying what’s missing, addressing it methodically, and empowering your teams to get the most from your system.
Let Epicforce Tech help you close the gap between what you have—and what your ERP should truly be delivering.
Email: info@epicforcetech.com
Call: (888) 280-5585
Visit: https://epicforcetech.com
Read More:
How Epicforce Tech Helps You Define Success Before Starting Epicor Implementation
How Epicforce Tech Aligns Implementation with Your Internal Workflows
The Secret to a Successful Epicor® Implementation? Employee Training – Here’s How Epicforce Tech Helps
Why Businesses Trust Epicforce Tech for Epicor Automation Studio Training & Implementation
How to Speed Up Your Epicor ERP Implementation with Epicor DMT
10 Common Missteps During Epicor Kinetic Implementation and How to Avoid Them
How to Build a Long-Term Support Strategy After Epicor Kinetic Implementation