Implementing Epicor® ERP is a major milestone for any organization. Whether you’re transitioning from legacy systems or optimizing business processes with a modern ERP solution, Epicor® has the flexibility and power to deliver long-term value across operations, finance, supply chain, production, and beyond.
But here’s the catch: even the most well-executed Epicor® implementation can fail to meet expectations if your employees aren’t properly trained.
At Epicforce Tech, we’ve seen one common factor separate successful ERP rollouts from the ones that stall: effective, role-based, and continuous employee training.
In this blog, we’ll explore:
- Why employee training is critical to Epicor® ERP success
- Common training pitfalls (and how to avoid them)
- What a strong training strategy includes
- How Epicforce Tech helps your team master Epicor®
Why Training Is the Cornerstone of ERP Success
Most organizations focus heavily on choosing the right ERP partner, customizing the platform, and managing go-live timelines. While these are all important, they often overlook one key ingredient—people.
Epicor® is a robust platform, but it’s only as effective as the users behind it. If your employees don’t understand how to navigate the system, use features, and apply workflows to their daily responsibilities, your ERP will never deliver full ROI.
Key reasons why training matters:
- Boosts user adoption and confidence
- Minimizes post-go-live errors and delays
- Reduces dependency on IT or consultants
- Maximizes utilization of Epicor® capabilities
- Drives faster return on investment
A strong ERP implementation doesn’t end at deployment—it evolves with how well your people are prepared to use it.
The Risks of Poor or Incomplete Training
Skipping or under-investing in employee training can lead to:
- Resistance to system change
- Inaccurate data entry and reporting
- Operational delays
- Higher support costs
- Missed automation opportunities
- Declining user morale
In other words, your implementation may technically be complete—but organizationally, you’re still stuck.
At Epicforce Tech, we’ve supported numerous recovery projects where the ERP itself was sound, but the lack of proper training created long-term bottlenecks and user frustration.
What Makes Epicor® Training Effective?
Not all training is equal. For training to be truly impactful, it must be:
1. Role-Based
Each department and user role interacts with Epicor® differently. Finance teams, production staff, inventory managers, and executives require tailored training based on the features and data they use.
Generic, one-size-fits-all sessions often overwhelm or miss the mark.
2. Process-Focused
Training should mirror real business processes, not just walk users through system menus. This helps employees understand how Epicor® supports their workflow—not just what buttons to click.
3. Hands-On and Scenario-Based
Users learn better by doing. Live simulations, test environments, and real-world scenarios help reinforce skills and prepare users for go-live challenges.
4. Available in Multiple Formats
Different employees have different learning styles. A complete training program should include:
- Live instructor-led training
- Video walkthroughs
- Step-by-step guides
- Interactive user manuals
5. Continuous, Not One-Time
Training isn’t a one-time task. New employees join, processes evolve, and Epicor® gets updated. Ongoing learning opportunities are essential for long-term success.
How Epicforce Tech Supports Employee Training for Epicor® Implementations
At Epicforce Tech, we treat training as a core part of our Epicor® implementation methodology—not an afterthought.
Here’s how we help you build a workforce that’s ready to make the most of your ERP investment:
Comprehensive Training Strategy
Before implementation even begins, we collaborate with you to define your organization’s training goals, user types, workflows, and support structure.
We answer questions like:
- Who needs access to which Epicor® modules?
- What does each user group need to accomplish daily?
- How will training be delivered, tracked, and reinforced?
This early planning ensures training is integrated—not rushed at the end of the project.
Customized Role-Based Training Plans
We design custom training tracks for every user role:
- Accounts Payable/Receivable
- Inventory and warehouse staff
- Production planners
- Sales and order management
- System administrators
- Executives and decision-makers
Each group receives relevant, practical training aligned with how they’ll use Epicor® every day.
Access to a Dedicated Training Environment
We set up sandbox environments where users can safely explore Epicor®, practice workflows, and troubleshoot without affecting live data.
This is especially helpful before go-live and during onboarding for new hires.
Real-Time and On-Demand Support
We deliver a mix of:
- Instructor-led virtual or on-site sessions
- Video walkthroughs for repeated viewing
- Downloadable PDF guides and cheat sheets
- Office hours and post-training Q&A sessions
This hybrid approach ensures your team has the support they need—when and how they need it.
Knowledge Transfer and Internal Champions
We work closely with your internal project team to develop power users and internal trainers, so you’re not dependent on outside help forever.
Your team gains the skills and confidence to:
- Train future hires
- Handle basic support
- Lead internal process improvement
Post-Go-Live Coaching and Training Refresh
Learning doesn’t stop after go-live. We offer follow-up sessions, refresher modules, and update-specific training when Epicor® releases new features.
This keeps your team current and fully capable.
Training Success in Action: A Real-World Example
A mid-sized manufacturing client was preparing to go live with Epicor® Kinetic. Their concern? Employees were nervous about the new system and reluctant to adopt it.
We created a tailored training strategy that included:
- Department-specific live sessions
- Simulated use-case scenarios in a sandbox environment
- “Train-the-trainer” sessions to empower department leads
- Ongoing weekly support and documentation access
Result:
- 92% user adoption within the first 30 days
- 40% reduction in post-go-live support tickets
- Increased confidence across the team
This is the kind of success you can expect when training is done right.
Conclusion: Empowering Your People is the Key to ERP Success
An Epicor® ERP implementation is about more than systems—it’s about transformation. But that transformation only happens when your team is confident, informed, and equipped to use the platform effectively.
At Epicforce Tech, we believe that a successful ERP project is not complete until your people succeed with it. That’s why we go beyond system setup—to enable real-world, results-driven user adoption.
If you’re planning an Epicor® ERP implementation or looking to improve user adoption after go-live, let us help you build a training strategy that drives long-term success.
Contact Epicforce Tech Today
Email: info@epicforcetech.com
Phone: (888) 280-5585
Website: epicforcetech.com
Read More:
Why Businesses Trust Epicforce Tech for Epicor Automation Studio Training & Implementation
How to Speed Up Your Epicor ERP Implementation with Epicor DMT
10 Common Missteps During Epicor Kinetic Implementation and How to Avoid Them